MonkeySwag

RETURNS

We aim to ensure all of our customers are completely satisfied with their purchases and it is with this in mind we offer a straight forward no quibble refund or exchange policy.

From the moment you purchase your item and upto 7 days of you receiving the order you are entitled to cancel the order under the 'Distance Selling Regulations' provided goods are returned in original conditional and in an unused condition.

After this period, if for any reason you are unhappy with your goods please return within 28 days of receiving your order and we will process a refund or exchange after returned item has been inspected.

Please note refund does not include the cost of postage and customers posting items back are responsible for the items safe passage back to us, this includes items with free delivery.
Postage costs are refunded when the customer cancels within 7 days or in the rare event that the item received is faulty.

Full refunds are subject to the item being unworn and unused and returned in their original packaging as sent.

If you are buying a gift for someone during the christmas period, we can offer an exchange up until the end of January 30th.

You can either call or e-mail us ahead prior to arranging a return/exchange or you can simply return your items with a note describing your reason for return/exchange.

Our returns department is on our contact details page.

Monkey Swag is rated 4.85 stars by Reviews.co.uk based on 368 merchant reviews

4.85 / 5 Rating
368 Reviews
The strap looked really good in the web picture but not quite as good when it arrived in the post, I've got other straps before and were great, I've just been unlucky this time
Speed of dispatch and replied to my telephone call.Needed refund on one item [my incompetance] dealt with immediately.I tend to judge sales on how they treat you after they have got your money.Well Done!
Quality item, beautiful design, quick delivery.