We aim to ensure all of our customers are completely satisfied with their purchases and it is with this in mind we offer a straight forward no quibble refund or exchange policy.

From the moment you purchase your item and upto 7 days of you receiving the order you are entitled to cancel the order under the 'Distance Selling Regulations' provided goods are returned in original conditional and in an unused condition.

After this period, if for any reason you are unhappy with your goods please return within 28 days of receiving your order and we will process a refund or exchange after returned item has been inspected.

Please note refund does not include the cost of postage and customers posting items back are responsible for the items safe passage back to us, this includes items with free delivery.
Postage costs are refunded when the customer cancels within 7 days or in the rare event that the item received is faulty.

Full refunds are subject to the item being unworn and unused and returned in their original packaging as sent.

If you are buying a gift for someone during the christmas period, we can offer an exchange up until the end of January 30th.

You can either call or e-mail us ahead prior to arranging a return/exchange or you can simply return your items with a note describing your reason for return/exchange.

Our returns department is on our contact details page.

Monkey Swag is rated 4.85 stars by based on 352 merchant reviews

4.85 / 5 Rating
352 Reviews
You're online store said something was in stock and allowed me to order the item when it wasn't available - I even bizarrely received shipment order email after ordering.
Здравствуйте ребята.Я доволен качеством вашего изделия на 5 баллов, с доставкой тоже проблем не было: из Манчестер в посылка ушла 30 мая, а заказ был сделан 29 мая . В Россию пришло 19 июня. Единственный вопрос : почему не отвечаете на почту? Были вопросы по техническим моментам и по доставке. Аккаунт также не помог отследить заказ,хотя написано в письме что через него можно это сделать. Но это мелочи. Главное всё пришло и качество мне нравится. Буду заказывать ещё. Hello guys.I am satisfied with the quality of your product by 5 points, with delivery also no problems: from Manchester to the package left on may 30th, and the order was made may 29 . In Russia it is June 19. The only question is : why are you not answering emails? There were questions on technical aspects and on delivery. The account also did not help to track the order,although written in a letter through him to do it. But this is minor. Most importantly of all it's the quality I like. Will be ordering more.
Hi Monkey Swag, This is my second purchase from you, the first was a Seiko sports divers watch about four years ago, which I was very pleased with, and bought the Zulo strap to go on it. Very pleased with both items, your fast service is excellent. Regards Dotcomtony